Support
Need help? Email us.
Email reaches MCMLV1 LLC directly. You can also reply to your Gumroad receipt for purchase-related help.
Include the product, device/browser, and what happened. Do not email Binder contents, passwords, PINs, or full account numbers.
Emergency Binder
Common questions
I lost my license key
Start with the Gumroad receipt email for the purchase. If the purchase is also available in your Gumroad account/library, you can retrieve it there. If you still cannot find it, contact support.
I got a new device or cleared browser data
Activate again with the same valid household license. The license restores access, not Binder contents. Restore the Binder itself from a backup file you saved.
I entered information in Safari before installing on iPhone or iPad
Safari and the installed Home Screen app use separate local storage. Open the Binder in Safari and check whether the information is still there. If it is, use Save backup file in Safari, then open the installed Binder and use Restore from backup.
How do I move my Binder to another device?
Save a backup file on the first device, transfer that file using a method you trust, activate the Binder on the second device, and restore the backup. Devices do not synchronize automatically.
How do I request a refund?
The Emergency Binder has a 30-day refund policy. Reply to the Gumroad receipt or email support@mcmlv1.com. Approved refunds are processed through Gumroad.
Can I use it on devices in my household?
Yes. The Emergency Binder purchase uses a household license. Each activated device keeps its own independent local Binder unless you deliberately move a backup file.